Terms of service

Vein Train Ltd – Terms & Conditions 1. Booking a Course Bookings may be made online, by telephone, post, or email. Telephone bookings are treated as confirmed. Bookings are held for 5 days to allow payment to arrive (unless otherwise agreed). Confirmation is issued once payment has been received and cleared. 2. Payment Terms Individual / online bookings: Most bookings are made online with immediate payment required at checkout. Goods (veins, kits, training materials) are not dispatched until payment has cleared. Delegates must allow enough time for delivery and to complete any required online learning before attending a live course. Contract / known customers: Where agreed in advance, payment may be made by invoice. Invoices are payable within 21 days of issue. Goods and materials will only be dispatched once payment has cleared, unless written agreement is in place. Late payments on corporate or multiple bookings (over 30 days) will incur interest at 8% of the total invoice amount. 3. Cancellations & Rescheduling by Delegate All individual bookings are non-refundable once paid. A substitute delegate may attend in your place at no extra cost, provided we receive their details at least 72 hours before the course. Less than 72 hours’ notice incurs a £15 administration fee for reissuing certificates. Requests to change course date must be received at least 28 days before the original course date. - With 28+ days’ notice: no fee. - With 21–27 days’ notice: 50% of course fee payable. - With fewer than 21 days’ notice: 100% of course fee payable. Failure to attend without notice results in forfeit of the full fee. Where a waiting list or resale allows your place to be filled, an administration fee of £25 applies instead. Delegates are strongly advised to obtain personal event cancellation insurance (e.g. CancelSure or TicketPlan). Claims must be made directly with the insurer. 4. Cancellations & Rescheduling by Corporate Clients Cancellations must be in writing. - More than 28 days’ notice: full refund (less costs incurred). - 21–28 days’ notice: 50% of fee payable. - Less than 21 days’ notice: 100% of fee payable. Rescheduling requests must be made at least 28 days in advance and are subject to availability. 5. Changes by Vein Train Vein Train may cancel or reschedule a course, or change the venue, date, tutor, or content at any time. In the event of cancellation, delegates will be offered either a refund or an alternative date. Travel and accommodation should not be booked until written confirmation of venue and date is issued one week before the course. Vein Train will not reimburse these costs in the event of cancellation. 6. Responsibilities Clients are responsible for ensuring accurate information, timely payments, and provision of appropriate venues and facilities. Vein Train is responsible for delivering training and consultancy services with reasonable skill, care, and in line with professional standards. All Vein Train equipment sent to client premises must be secured before and after training until courier collection. 7. Liability & Insurance Vein Train’s liability is limited to the value of the course fee paid or £1,000 (whichever is lesser), except in cases of death or personal injury caused by negligence. Vein Train accepts no responsibility for consequential losses including lost profits, contracts, goodwill, or third-party claims. Delegates and clients are strongly advised to secure suitable insurance to cover attendance and cancellation. Training is intended as an overview and does not certify delegates as clinically competent; competence must be assessed and confirmed within the delegate’s employing organisation. 8. Intellectual Property All course materials and documentation are the copyright of Vein Train Ltd. No part may be reproduced without prior written permission. Delegates may use provided materials for their own study only. 9. Force Majeure Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including but not limited to natural disasters, strikes, industrial disputes, or civil commotion. Obligations shall resume once the event has ended. 10. Governing Law These Terms & Conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.